SureStay Hotel by Best Western Vallejo Napa Valley

“Unsafe hotel”

Nothing positive to mention. I didn’t stay any nights at all; the place felt very unsafe and I didn’t feel secure on the property. The front desk was rude and dismissive, the whole place had people smoking pot and drinking outside on the balcony, and no one greeted us at all.

Beltran·2 हफ़्ते पहले

The beds were comfortable, but the small dining area offered little breakfast variety and the juice machine wasn’t working.

Priscilla·एक महीने पहले

“Never again for this hotel”

Parking was very limited, cats roamed the property creating a terrible smell, and people who seemed to be drug dealers sat in their cars outside for hours, making the place feel unsafe. The freeway noise was so loud you could almost sleep on the freeway, and there was no soundproofing. Linens were piled up along the walls, every trash can overflowed, and I definitely won’t stay here again.

Shelly·एक महीने पहले

“Terrible”

I booked a handicap‑accessible room on the second floor; the elevator was cramped. When I entered, the lights were out except for a single lamp that made the room dimmer, and the bed was so high I had to sleep in a chair—absolutely terrible, I’m demanding a refund and have already filed a complaint with corporate.

Linda·2 महीने पहले

“Was not satisfied”

The hotel is really close to Six Flags, but the staff were rude at check‑in, parking was scarce and smelled like urine, the shower curtain in my room was ripped, the lamp was dusty and torn, and the toilet seat wasn’t properly attached—overall a bad experience.

Karishma·3 महीने पहले