“Hermosa playa y gastronomía, atención mejorable”
The beach at the hotel really impressed me; the water is crystal clear and the beach area is well maintained, truly beautiful. The pools are lovely, with several options to choose from based on preference. Dining is another strong point: overall food is good and the themed restaurants serve tasty dishes, though sometimes service is slow and orders take too long. I didn't like the service from much of the staff; we were handed the room an hour and a half late and no apology was offered. The general attitude was unfriendly, many employees didn’t even greet us. The lobby staff were an exception, yet they seemed more focused on selling us a membership than attending to us, wasting three hours on a commercial pitch we weren’t interested in. Another downside is the lack of Wi‑Fi in rooms. The worst part was discovering that money had been stolen from our room—a very unpleasant experience that marred our stay. I advise future guests to keep an eye on their belongings and store valuables in the safe.
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