Fairfield Inn & Suites Jackson

The pool had small thin ladders to get in. The pool was very cold, the room was very stuffy, and the staff were very rude. There was no bathtub plug, and when we asked for one, they wouldn’t provide it, even though we had a small child.

Joni·एक महीने पहले

Right off the highway, but far enough that I didn’t notice its noise. There could have been a few more options for breakfast.

Plasterer·एक महीने पहले

“Great!”

Kind staff, clean, great breakfast, and nothing else to complain about.

Humberto·2 महीने पहले

“Was the worst hotel we ever stayed at”

I never even tried it because it was so disappointing all the way around. I’m writing to say how let down I felt during my recent stay and to ask for proper compensation for a service that was far below what I expected when booking through Priceline and staying at your hotel. One of the reasons I chose this place was the in‑room TV, but when we arrived the TV in our room was broken. After we reported the problem, the only option given was to pack up everything around 10:30 p.m. and move to another hotel across the street. As locals with no power because of the storm, we were already in a tough spot, and this only added to the frustration. We never changed rooms because it was too late and inconvenient to pack up at night. What hurt the most was that nothing was done to fix the issue or make it right. No compensation, partial refund, room credit, or any goodwill gesture was offered. Customer service is judged by how problems are handled, and in this case the response was far below reasonable expectations. I paid for a room with certain amenities, and those amenities were not delivered. While I understand maintenance problems can happen, the lack of a meaningful solution and the significant inconvenience made this an unacceptable experience. I respectfully ask that both the hotel and Priceline review this matter and provide appropriate compensation for the inconvenience, disruption, and failure to deliver the advertised accommodations. I would appreciate a response within the next few business days outlining how you plan to resolve this issue. Thank you for your time, and I look forward to hearing from you soon.

James·3 महीने पहले

“Clean, friendly, fast and comfortable”

We left before breakfast, but I’m sure it was good. The manager was awesome!

Worthington·3 महीने पहले