Pullman Port Douglas Sea Temple Resort and Spa

“overall disappointed with resort rooms and parking”

beautiful gardens and pool area, good access to beach, $20 resort credit if housekeeping not used per day. allocated golf view room was so disappointing, old and worn that we requested to change rooms. to the staffs credit they were very accommodating and moved us to a pool view room but still very dated, worn furnishings, no set parking, no kettle in room then supplied a damaged one on request, not a 5 star resort, when trying to contact reception sent to message bank that was full, could not get reception on family room tv, multiple lights not working inside and out, dishwasher was extremely dirty, the entrance door did not close properly and needed to be slammed to closed

Sharon·2 दिन पहले

“Pullman is Perfect”

Wow! This place is incredible! We had a two‑bedroom apartment with a rooftop spa. Five stars all the way. The staff were friendly, the location was amazing, right next to the beach. We had the most relaxing time and will definitely return.

Lisa·2 दिन पहले

“Large, comfortable suite”

The room was roomy and comfy, and the pool was fantastic. On the downside, the view from the room was poor, and while the food options were higher quality, they were still pretty much the same as at any other pub.

Melissa·4 दिन पहले

I liked the breakfast, the bed, the air‑conditioning, and the pool. The only drawback was the walk from the room to the restaurant.

Lauren·5 दिन पहले

“Bad, won’t visit again”

The bar and restaurant staff were great. The place itself was dirty and moldy. We arrived at 12 pm but didn’t get checked in until 3:45 pm because our room wasn’t ready. I’ve never had to wait that long at such an expensive hotel without any effort from staff to accommodate us; no luggage storage was offered, no apology, and no attempt to get us into a room sooner. When we finally entered, the room was filthy: two used dirty water cups lay on the floor outside the entrance, the balcony floor was moldy, the living‑room carpet was stained and not vacuumed, and the whole area felt dull and unclean. The TV was broken; we called reception, and a staff member came up to fix it, but he clearly didn’t know what he was doing. He sat on my laptop on the couch and tried to remove the TV from the wall by himself, which was unsafe and almost caused it to fall. The issue wasn’t resolved for the rest of my stay. Paying $690 a night for a dirty room, a broken TV, and a check‑in time of almost 4 pm because the room wasn’t ready is insane. Poor management, poor service, and not worth the money. I would not recommend staying here.

Reyad·एक हफ़्ते पहले