“Horrifying. Should have trusted the reviews.”
The front desk clerk was still being trained by another employee, the pool was closed for maintenance, and they were unsure if our room had been cleaned by 3:30 pm; after asking the cleaners, they confirmed it was ready. We had to provide a secondary card for a hold charge because my booking card wasn’t on file, which I don’t understand. When we entered the room, we could not even set our things down comfortably because of the horrible smell, peeling paint, graffiti above the jacuzzi/spa, cigarette burns on the boxspring, and crusty drool, hair, and other stains on the sheets. The clerk seemed unfazed when we reported this and we asked to cancel the reservation, insisting we should not be charged for anything. He said he would handle it on his end, but the rest would be up to the booking site, and the money has not yet been refunded. There’s a difference between vintage or rustic charm and outright unsanitary, disgusting, and unkempt conditions.
Makenzie·4 हफ़्ते पहले