Barceló Maya Palace - All Inclusive

“Más o menos”

The facilities were okay, but the food left something to be desired.

Carlos·एक हफ़्ते पहले

“No recomiendo reservar”

My experience with the hotel service was very bad. When I booked, they clearly told me that one of the kids was included free of charge. Yet at check‑in they said they had no record of that benefit and charged me an extra “extra pack” fee. The worst part was at check‑out when they tried to charge me the same amount again, even though I had already paid it. When I tried to explain that I needed to speed up the process because I might miss my flight, the front‑desk person was quite rude and unwilling to help. My experience with the hotel service was very bad. When I booked, they clearly told me that one of the kids was included free of charge. Yet at check‑in they said they had no record of that benefit and charged me an extra “extra pack” fee. The worst part was at check‑out when they tried to charge me the same amount again, even though I had already paid it. When I tried to explain that I needed to speed up the process because I might miss my flight, the front‑desk person was quite rude and unwilling to help.

Rocio·2 हफ़्ते पहले

Amazing !!! Beautiful

Lesego·एक महीने पहले

“We made the best of multiple bad situations. We would not recommend at all.”

Pools. They messed up our Bookings.com reservation (2 rms, 2bds), argued about it. Lied saying they did not offer their rooms that way until I showed them the website. Through a bunch of attitude and derogatory language thinking we didn’t understand Spanish. Then they messed up our dinner reservations on two of the four nights that we made reservations. Their reasoning is that they saw a (canceled) reservation for a different restaurant and so did not plan a table for us at their restaurant even though we had a valid reservation… End result the manager looked at is and said “we don’t have a solution for you. Goodbye!” They tried to make us pay for vat/tourism 3 different times even though we showed them receipts of having paid already. They tried to charge us for ‘towel cards’ even though we turned in all of our cards, they tried to charge us for keycard/bracelets even though they removed them at checkout. If we hadn’t taken pics/vids of everything they would have gotten away wth it. The room staff were great, the restaurant/buffet servers were great. Food was ‘ok’ but not at all on par with the MoonPalace. Sargassum was piles 3 to 4 ft high on beaches. Pools were nice tho

Kyle·एक महीने पहले

“Unas vacaciones espléndidas con mi familia”

The hotel is excellent and the hallways are very pretty. The only issue was that the minibar wasn’t refilled daily.

Edgar·2 महीने पहले