The hotel’s location was very appealing, with a stunning sea view from the room, all the necessary amenities, a clean beach, a warm pool, and a calm atmosphere—everything was top‑level, making the stay comfortable and pleasant. Unfortunately, the reception service left a very unpleasant impression. On the day of arrival, chaos reigned: staff at the front desk kept redirecting us to one another and no one could resolve our issue. Even though breakfast was included, we weren’t given the required ticket and were told it could be obtained in the morning. The next morning, the reception staff showed no willingness to sort it out, and we had to explain that we hadn’t received the ticket at check‑in. Only after that could we access breakfast. On the second day, the same problem occurred: at the restaurant entrance we were again asked for a ticket we still didn’t have, forcing us to return to reception and waste time explaining. All of this gave the impression that we were begging for something free, even though breakfast was already paid for and included in the room rate. For a five‑star hotel, this level of organization and service is completely unacceptable and highly disappointing.
Nauat·3 महीने पहले