“Disappointing”
Location was great. We didn't get the room we were advertised. We bought a queen room with the image of their King Room in all the photos. Also Pool/hottub was broken. Luckily we got some compensation for it. Regardless, the room / images are what sold us. We got there and the lady at front desk blammed for the issue. then proceeds to blame the hotel. Trying to get a refund but they only said they can cancel a night. We are still working on compensation but communication is terrible
Kevinकल