“I am extremely disappointed, frustrated, and disgusted by the hotel's rude, arrogant, disrespectful,”
I couldn't find anything I liked about this place. What should have been a peaceful stay turned into a heartbreaking, exhausting, and humiliating experience for my children and me. We were treated with such coldness, arrogance, and disrespect that we nearly ended up without anywhere to sleep. After driving for hours, I was forced to search desperately for another hotel. Thankfully, Wyndham Hotels showed us the compassion, professionalism, and understanding that Royal Inn, OKC completely lacked. The man and his daughter displayed incredibly dismissive, inconsiderate, and condescending attitudes. Instead of acknowledging their poor communication, they argued with me about information they failed to disclose, including a $20 deposit that online customers should know about beforehand. Let me explain what happened. Hours before arriving, I called to confirm my reservation and ask about paying over the phone. The woman informed me that they did not accept online or telephone payments. I understood and explained that my children and I would arrive after 3 PM. I specifically asked whether rooms would be available. Shockingly, she told me they prioritize walk‑in customers over people with online reservations! I questioned this because what is the purpose of making a reservation if it means absolutely nothing? Nevertheless, she reassured me that rooms would be available when we arrived. Trusting her word, I drove for hours with my children, believing we had somewhere safe and comfortable to rest. Imagine my heartbreak when we finally arrived, exhausted and ready to settle down, only to discover a NO VACANCY sign. I approached the window, hoping our reservation had been honored. Instead, the man came toward me pointing aggressively at the sign, raising his voice, and speaking to me as though I was an inconvenience rather than a paying customer. He demanded, “WHAT DO YOU NEED? WE HAVE NO MORE ROOMS! CAN YOU READ THE SIGN?” I was absolutely devastated. My children and I were left feeling abandoned. I had traveled so far, and all we wanted was somewhere to rest. I explained that I already had a reservation, but instead of showing understanding, he continued being dismissive and argumentative. He mentioned that check‑in began at 3 PM. But why should arriving after the designated check‑in time mean losing a reservation without warning? even allows guests to indicate their anticipated arrival time. Never before had I experienced such treatment simply because I arrived after check‑in began. What hurt the most wasn’t just being denied a room. It was the complete lack of humanity, empathy, accountability, and basic respect shown toward a mother traveling with her children. To anyone considering Royal Inn, OKC, please think carefully before trusting this establishment with your family’s accommodations. No parent should have to experience the fear, exhaustion, and uncertainty of wondering where their children will sleep after believing they had secured a reservation. Hospitality should make guests feel welcomed, not humiliated. Unfortunately, our experience at Royal Inn left us feeling completely abandoned.
Princess3 दिन पहले