Beacon South Beach Hotel

“Nightmare with Roaches and untrustful staff”

I booked this place and had a horrible experience with the hotel and its refund process. After arriving around midnight, I spotted a large cockroach in the lobby by the elevators; the staff seemed unbothered and left it there. I told them I’m terrified of cockroaches and couldn’t stay, and they promised a refund. I left, found another hotel, and paid for an Uber. When I followed up, the manager was unreachable, no contact method was provided, and no one reached out. The hotel later denied my refund because the cockroach was in the lobby, not my room, and refused to reimburse me. I was left with extra costs and no resolution, so I won’t recommend this hotel or rely on its support when something goes wrong. The place was dirty, full of roaches, and the staff were unreliable.

Rosario·2 दिन पहले

I was attacked on the front deck by an angry guest demanding a discount, who shouted at me because he wasn’t getting one and also spoke rudely to the staff.

Conti·2 दिन पहले

The location was top, but the shower lacked a showerhead, the room was a bit small, and the hair dryer didn’t have a brush attachment.

Martin·5 दिन पहले

“Location was great on the outside.. the inside was in need of major repairs”

The location was great, but the building smelled bad, the first room’s door didn’t work, and the second room had no working phone or toilet.

Stormeca·5 दिन पहले

Solo que esta en la calle principal. Veamos las fotos son falsas o fueron hace unos 50 años ahora esta totalmente diferente, mala atención, descuidado, camas sobre hierros, todo es viejo descuidado, no tiene ni donde parquear el carro ni valet parking de ellos hay que usar el del hotel del lado si llueve se entra el agua, las camas son colchones viejos que se unen todos y el precio reservando con tiempo salio en 500 y ese día estaba todo igual a 106 dolares porque no se llena siempre hay espacio por lo viejo que es, elevador mas antiguo debería estar en un museo

Monterrotzi·एक हफ़्ते पहले