“Eine absolute Enttäuschung”
It was a huge disappointment – we booked Parin Gesundheitshotelbewusst because of its advertised organic, health and wellness concept and were looking forward to a relaxing break. Unfortunately, our expectations were let down in almost every key area. Breakfast did not live up to the claim of an organic health hotel; the rolls were hard and seemed stale, and the rest of the offering was not convincing in quality. A particularly unsettling incident happened in the café: a staff member sniffed a cake, expressed doubts about its edibility, then returned it to the display. This kind of handling of food is hygienically concerning. The sauna was not heated enough at the start of our booked window; we had to wait over two hours until it reached just 60 °C, by which time our room was no longer available. The relaxation room was freezing, with cold wooden benches and loungers in a chilled space, forcing us to keep our winter jackets on between sauna sessions. When we pointed this out to an employee, we received only a flat “Ah ja.” That response feels inadequate for a wellness hotel. The soaps and other items had no bio‑seal, only foreign language markings. Service and guest treatment were also disappointing, especially how our complaints were handled. Even at checkout we voiced our dissatisfaction, but instead of working together on a solution we were simply told that the hotel was not responsible for refunds and that we should contact someone else.
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