The Penny Farthing Hotel

“Absolute disgrace, please can I have a full refund.”

The location was fine, but everything else was poor and I want a refund. My first assigned room was unfinished, with fresh plaster on the wall, dirt on the floor, and dust everywhere. The second room had two broken lights—one bedside and one in the bathroom—no bin, no hairdryer, two mismatched hot taps, no wardrobe, no iron or ironing board, and a Velux blind that was stuck open until the housekeeper fixed it.

Helen·2 दिन पहले

“Would not recommend, needs attention on every level.”

Parking on site was decent and towels were fine, but when we asked for early check‑in we were told it cost £20 for two hours at 1 pm, so we chose to wait. At 3 pm the painters were still in our room, removing masking tape and surrounded by paint tins and cloths, which meant we couldn’t leave our bags or use the facilities before heading to London, even though we had waited until the official check‑in time—good thing we didn’t pay for early check‑in. We returned after midnight, opened the door to an unavoidable paint smell despite the window being open. The toilet would keep filling when flushed unless we pushed the handle straight up, likely because the bowl is full of scale. The shower temperature was wildly inconsistent, going from acceptable to scalding no matter where we set the tap; turning it down to cold made no difference. The sink tap only worked after several turns, otherwise it trickled. The kettle was also scaled inside, and there was mould in the shower corners. As a tea drinker, I found only decaf available and no one to ask for regular tea. All these problems were avoidable and unacceptable at this price. We would have mentioned them to staff, but aside from one lovely cleaning lady we saw before checking in (or didn’t), there was no on‑site staff. The reception team that the emails implied was nonexistent; everything was automated—from the code to the room, which you get after automated check‑in, to the automated check‑out meant to avoid queues at reception. There was a tablet where you put your registration. It was a bad experience and I would not recommend or stay again.

Copson·2 दिन पहले

Nothing good. Everything was bad. Speaking to anyone at the hotel was impossible; they gave the wrong room code and no code to actually enter the building. I had to book elsewhere and it’s been a week with no response—basically robbed me.

Harry·4 दिन पहले

The hotel sits in a great spot, but it’s a shame they’re not capitalising on it. The canal is lovely to walk along, and the local bars, coffee shops, and Sunday craft market are great. However, the hotel itself could be so much better. The price was fair, but I would have paid more if it were cleaner. After asking to move rooms because the first one had the dirtiest bathroom we’ve seen—every shower tile had black mould except the tray—the second room, supposedly an upgrade, had broken window catches, cracks filled with polyfiller that weren’t finished or painted, and very basic amenities. The old air‑conditioning unit flashed red and green all night but was totally inoperable, which is risky. The rooms were not clean: hairs on bedding, dusty tables, half‑eaten biscuits under a dusty glass dome. The bathroom, though retiled and apparently updated, still had thick limescale, some mould, and a broken drain hole. We had trouble getting into the room and needed a fob key from reception. Overall, a cheap stay that feels more like a motel; in Berkhamsted it should be better.

Jeanette·एक हफ़्ते पहले

“Great location, lovely staff could do with a breakfast on location instead of having to go down the road for breakfast s”

The property is okay apart from the shower it can’t make its mind off of it hot or cold. I think you might need to change the head as well. It just trickles out like really slow. Well, you’ve got some rooms that are on a walkway and you guys had put me in one of them when I rang up in the week saying can I have a room overlooking the car park and it was wrong when I got there so I asked this lovely lady, young lady I can’t remember her name and she changed her room for me so I had a lovely night sleep no noise

Andrew·एक हफ़्ते पहले