Hampton Inn & Suites Flagstaff - West

“Just a clean, comfortable short term stay,”

We had a view of the Arizona Snow Bowl (San Francisco Peaks?) and the bed was comfy. The hotel was decorated for the holidays. Breakfast daily but was just OK, warm not hot; decent location, walking distance to fast food, and 3 restaurants if needed. Noisy neighbors and heard a dog barking next door; location was in a busy area of town near the University. Towels seemed new but not SOFT. Hand soap was empty in our room. No microwave in room. Noticed the microwave at breakfast on the last day, could have advertised microwave so we could have heated up our breakfast. Lots of sirens and traffic noise. On a busy street.

Deborah·3 हफ़्ते पहले

“It was not a great experience.”

The staff were apathetic. A day front desk employee was more interested in helping herself to hotel breakfast rather than helping guests at the desk. Check‑in time is a suggested time, not an actual check‑in time per hotel manager; arrived on time for check‑in, the room was not ready for almost an hour. However, when I arrived earlier around 130 pm-ish to see about early check‑in, the day‑shift desk employee said I could check in early for an additional $50. How was the room going to be ready at 130 pm for early check‑in but wasn’t ready for 3 pm check‑in? None of it makes any sense, really, very confusing. I understand it was a busy weekend but it seemed like the hotel was understaffed and not enough staff to maintain the property. Housekeeping staff were very pleasant but seemed understaffed and overwhelmed. The pool area had no towels; requested more but never brought any. Attempted to get from desk and told to go back to pool to wait for them to be stocked but it never happened in a timely manner. Just overall poor experience with this stay.

Erin·4 हफ़्ते पहले

“Just keep driving and save your money, less stress.”

There were plenty of towels, but the lack of soundproofing was brutal—felt like sleeping under a bridge beside the freeway. We tried to sleep for about 3 hours, but the noise was relentless. When I mentioned it to staff, they said nothing could be done and denied a refund, which feels unfair since not all hotels near a freeway have that level of noise. Very disappointing.

Azalia·एक महीने पहले

“Enjoyed the space to enjoy family!”

The room was spacious enough for five people.

Kathy·एक महीने पहले

The place was clean and in a good spot, but it was a bit pricey.

Julie·एक महीने पहले