“Really bad”
The lady on the front desk was nice. I’m writing to share my disappointment with our recent stay at your property. I would like to mention that the receptionist who welcomed us upon arrival was very kind and friendly, and I appreciated her service. Unfortunately, several other aspects of our stay were quite disappointing. First, although check-out is at 11:00 a.m., housekeeping started working loudly at around 8:00 a.m. There was loud music playing in the hallway, and the housekeeping staff repeatedly bumped vacuum cleaners and other equipment against the walls and outside our room. I have a video documenting the noise. We also received an email starting at 8:00 a.m. asking us to complete check-out, even though the official check-out time was 11:00 a.m. This made the morning feel unnecessarily rushed and was particularly frustrating given the amount of noise coming from housekeeping. Additionally, we found two spiders inside our room, which was concerning and certainly not what we expected from a hotel room. The breakfast was another major disappointment. When booking , the reservation clearly stated that **breakfast was included**. At the hotel, however, it was described as a **“complimentary breakfast.”** Regardless of the terminology used, we expected a reasonable breakfast based on what was advertised in our reservation. Instead, it was served in an extremely small room and the quality was very poor. The orange juice was sour and undrinkable, which was particularly disappointing. Overall, the breakfast was far below what we expected based on the booking description. There were also basic amenities missing from our room. The lotion dispenser was completely empty, which should have been noticed and replenished before the room was made available to guests. Another incident that was particularly concerning happened while we were there: a housekeeping cart carrying sheets and towels fell onto another guest’s car
Javiera·6 दिन पहले