Holiday Inn Birmingham M6, Jct7 by IHG

“Everything Broken /Not Working.”

The location of the property was good. I stayed in Room 131 and found the air conditioning broken; I reported it on the first night and it never got fixed. The bathroom sink’s waste disposal wasn’t working, the TV was not connected, and the remote’s batteries were dead—so I had to ask reception for replacements. A reception staff member was rude and unprofessional. I was overcharged by almost £70, but the Manager resolved it quickly. Reception staff still need better training in Guest Relations.

Elle·कल

“It was just ok”

The receptionist wasn’t helpful and the customer service fell short. Even after showing her the email receipt for my check‑in, she wouldn’t accept it and insisted on charging me for early check‑in, contrary to what the email said. I had to confirm the details with the booking and that was eventually fixed.

Kwadjo·2 दिन पहले

The beds were comfortable, breakfast was solid, and the evening meal was good.

Jones·2 दिन पहले

The room was spacious.

Maha·3 दिन पहले

“Good location with free parking but need improvement to bed mattress which was too soft and didn’t give us a good night’”

The location, room cleanliness, and breakfast were all fine. The mattress was uncomfortable, and the dinner menu was limited.

Harjit·3 दिन पहले