Vignette Collection TFT Chongqing by IHG

“Only worth staying for the view.”

Only worth staying for the view. The views are undoubtedly spectacular, but unfortunately, that is where the five-star experience ends. It is difficult to believe that this hotel is only 10 months old. The quality of construction and finishing is surprisingly mediocre, with several details already showing signs of poor workmanship (see attached photos). Sadly, it reinforces the impression that speed of construction has been prioritised over quality. Our room was also not properly cleaned upon arrival. There were toothpaste stains and hairs on the bathroom floor, which is simply unacceptable for a hotel positioning itself in the luxury category. After I complained, we were moved to another room. The staff were polite and friendly, but the level of service falls considerably short of what one would expect from a five-star hotel, particularly when compared with European luxury hospitality standards. There was no room upgrade, no gesture of goodwill and no meaningful effort to compensate for the poor experience. A spectacular view cannot compensate for mediocre construction, inadequate cleanliness and a lack of genuine five-star service. Unfortunately, this is not a hotel I would choose to stay at again. Only worth staying for the view. The views are undoubtedly spectacular, but unfortunately, that is where the five-star experience ends. It is difficult to believe that this hotel is only 10 months old. The quality of construction and finishing is surprisingly mediocre, with several details already showing signs of poor workmanship (see attached photos). Sadly, it reinforces the impression that speed of construction has been prioritised over quality. Our room was also not properly cleaned upon arrival. There were toothpaste stains and hairs on the bathroom floor, which is simply unacceptable for a hotel positioning itself in the luxury category. After I complained, we were moved to another room. The staff were polite and friendly, but the level of service falls considerably short of what one would expect from a five-star hotel, particularly when compared with European luxury hospitality standards. There was no room upgrade, no gesture of goodwill and no meaningful effort to compensate for the poor experience. A spectacular view cannot compensate for mediocre construction, inadequate cleanliness and a lack of genuine five-star service. Unfortunately, this is not a hotel I would choose to stay at again

Marcela·एक हफ़्ते पहले

Very good hotel

Tzung·3 हफ़्ते पहले

“Why not give it a go yourself?”

This hotel is fantastic. The room offers an incredible river view and the location is perfect. They even have a free mini bar for the first round and a late breakfast until 1 pm. It’s the best hotel we’ve stayed in China.

Morven·3 हफ़्ते पहले

Breakfast was outstanding, offering a wide range of local dishes and a solid selection of European cuisine, and staying open until 1 PM lets you brunch. The swimming pool gives a stunning view over the Yangtze and Jialing rivers, and the breakfast room also offers a view.

Rahul·एक महीने पहले

“A wonderful hotel!”

It's a very well designed hotel, with beautiful interior styling. The views were spectacular. It's located in a quieter part of the city, which we appreciated, yet close enough to all the attractions. Access to anywhere was easy as the metro station is right in front of the hotel. It was also very easy to get to Chongqing East train station (just a few stops) where we took the high speed train to Wulong South. Most of all, we appreciated the warm and friendly service from all the staff. We would like to especially mention Beck Chen and Jack Tan who went out of their way to help us resolve some issues. They were very patient and helpful. Jack showed much initiative, creativity and resourcefulness in helping us to find a solution to our problem. Beck, who helped us when we checked in, then followed up and ensured that all was well when we left very early yesterday morning. He also helped us with our bags and saw us off. We were really so well taken care of! This level of service is very commendable and I hope the management recognises them for their good work. We will be back the next time we visit Chongqing!. The air-conditioning was a bit erratic . Sometimes it wasn't cold even though I set it to the lowest temperature

Selena·5 महीने पहले