Hilton Garden Inn Hanover Arundel Mills, MD

“Cleaning /housekeeping need to be better.”

The location is good. I have stayed here many times without problems, but this time the covers were pulled back and hair was everywhere on the sheets and on the bathroom floor, and the tub water wouldn’t drain.

Krystal·एक महीने पहले

The location is good. I have to pay for breakfast, which isn’t included, and it was horrible – check that.

Maria·एक महीने पहले

The staff were friendly. There were no grits at breakfast.

Heavy·एक महीने पहले

I was forced to pay the hotel directly an additional $287, plus a $100 holding fee, to secure a room after the Hilton had no record of my reservation when I arrived, and the money was taken from my account before check‑in even though their website says funds are not deducted until check‑in. I spent nearly two hours trying to resolve this, including 45 minutes on the phone with a representative who promised a confirmation would be sent but never did, and the lack of assistance from the team was completely unacceptable, especially since my husband, who is diabetic, was already exhausted from driving. I am demanding a prompt refund of the $204.06 that was never used for service.

Yolanda·2 महीने पहले

“I didn’t stay, you guys had me set up for a room while there was never a room available”

They were sold out, you guys took my information and lead me to think I had a room for the night, when I arrived they kindly apologized stating they were sold out & have no room For me. Do you know his hard it was to go find a hotel room on Saturday night while exhausted, I ended up at the Holiday Inn Express, next door to the Hilton…. where they had 1 room left for the night and it was for a HANDICAPPED @ $295.00 ……. Is this the Thank You? I get for using your App? . Unbelievable…. and then hours later, you have nerve to send me cancellation late at night after the fact. This is not funny

Onita·2 महीने पहले