I was booked for Room 13 as shown on my reservation, yet I received a key for Room 15. Even after reaching out to the hostel repeatedly via the app, email, and phone, I got no reply. The manager eventually promised to give me the correct key, but that never happened. The problem stayed unresolved throughout my stay, and the lack of communication and help was very disappointing. I hope the hostel improves its room‑assignment process and customer service.
Ana3 दिन पहले