“Poor management at great location.”
See the other review for details on the location; the management was poor.
Jamesएक महीने पहले
बस एक पल…
★★★★·São Paulo·8.0
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या बस लिख दें: “20 तारीख़ के आसपास, तीन रातें”
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Hotel Boutique Itaim delivers a refined 4‑star stay in São Paulo’s upscale Itaim neighborhood. The rooftop pool, sauna, fitness center, and verdant garden offer leisure, while the on‑site restaurant, bar, terrace, and balcony provide panoramic city views. Rooms feature climate control, private baths, modern amenities, and work desks. Conveniently located 9 km from Congonhas Airport, 3.
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मेहमान होटल को हर पहलू पर कैसे आँकते हैं।
See the other review for details on the location; the management was poor.
James·एक महीने पहले
The location was great, and the Hilton Double Tree’s privately managed room felt comfortable; the hotel staff were very friendly and competent, and the apartment management company answered quickly. However, the management was poor, leading to bad cleaning and staff practices: when I arrived, the room wasn’t properly cleaned, the sheets hadn’t been changed and had hairs and fresh bodily secretion stains. I told the manager, who said that was odd because the sheets had supposedly been changed; clearly they hadn’t, and he offered no apology, just an accusatory tone and a suggestion to remove them. I told him I’d changed the sheets myself with the set in the closet and that they could come tomorrow. The next day, I had several online meetings and put a “do not disturb” sign on the door. In the middle of an important meeting, someone was banging on the door to collect the sheets, ignoring the sign and continuing for several minutes. Later that day they returned to retrieve the sheets, again ignoring the “do not disturb” tag and banging. The following day they came to change towels, the same thing: the tag was ignored and they banged while I was in a meeting. I wrote the manager, who replied, “we just want to change towels.” “There IS A REASON THERE IS A DND sign on the door!” There were six glasses in the room, all filthy.
James·एक महीने पहले
The location was spot‑on and the room was quiet, spacious and the bed was comfy. Because it’s part of a Hilton, the check‑in was smooth and the front desk staff were friendly and professional. I even got to check in two hours early thanks to the hostess. The only downside was the housekeeping: the sheets, duvet and bathroom rug were stained, torn or yellowed, and I had to swap everything out after arriving tired. I also found a pile of dust under the bed that hadn’t been swept in ages.
Maria·2 महीने पहले
The staff were really kind and helpful, which made the stay pleasant. The only thing that could use improvement is the cleanliness – it wasn’t up to the standard I expected.
Monica·7 महीने पहले
The breakfast was excellent and the location was great.
Jorge·9 महीने पहले