Best Western Plus Austin Airport Inn & Suites

“There are plenty of nicer hotels to stay at close by.”

We returned for a second stay after a decent first visit, which is why we booked again. The front desk staff were friendly and the location was close to the Circuit of the Americas race track. The suite’s three beds suited our race crew well. After the race we came back late and found our room door wide open with our gear and luggage exposed. The housekeeping team left new towels but no toiletries, no beds made, and simply dropped the towels down before leaving the door unlocked. We called the manager four times, but no one answered or addressed the unlocked door and exposed belongings. The bathroom was moldy, the shower leaked onto the floor, and some lights had frosted bulbs with no shades. When we entered the hotel, the back window showed old mattresses stacked in the rain. The manager refused to call or explain why our room was left unfinished and unlocked.

Steve·3 दिन पहले

“Disappointing”

The staff confirmed our booking, then handed it over to someone else and blamed a computer glitch, only telling us this when we were already at the location that night, forcing us to scramble. We ended up booking somewhere else last minute.

Cody·एक हफ़्ते पहले

“Adequate, but I won't stay there again.”

It was close enough to the airport, which was the only thing I could say that was good. The listing promised an airport shuttle, but there was none; they told us at check‑in to use Uber instead. The hotel looked shabby, the carpet was dirty, and they took a damage deposit that made me feel like they usually serve a rough crowd.

Jane·2 हफ़्ते पहले

The room was big and they gave us one courtesy water. Not much service. We didn't have our bed done in the 3 nights we stayed there. the room was partially clean. Bed mattress was extremely soft, we prefer hard ones. Breakfast was ok. We pay way too much due to the F1 weekend, definitely not worth even 1/4 of what we paid for

Rodolfo·2 हफ़्ते पहले

“Cancelled our future reservation.”

It’s close to the airport. The shower in our room didn’t work and clearly hadn’t been used for a while (a plastic ball was just hanging on the valve stem). They no longer run a shuttle to and from the airport, and breakfast was limited; coffee ran out and we had to wait half an hour for a pot to arrive.

Amy·2 हफ़्ते पहले