“Friendly staff and great breakfast, but disappointing room conditions and excessive noise”
Breakfast was excellent, and the staff were consistently friendly, helpful, and genuinely tried their best to resolve our concerns, which we really appreciated. Unfortunately, our room had a strong damp and musty smell, was 31 °C when we arrived, and the shower water didn’t get hot enough. A second key card to keep the air conditioning running while we were away was only available with a deposit. The sound insulation was extremely poor – we could hear entire conversations through the connecting door to the neighbouring room, cleaning staff in the hallway from around 6 AM, and live music from the nearby market. There was also construction noise from the hotel’s own building works while we were at the pool. We were offered another room, but it also smelled damp and musty. Additionally, it was located directly next to a construction site at the neighbouring hotel, making it an unsuitable alternative. Despite the friendly staff and excellent breakfast, the combination of these issues made it very difficult to relax or enjoy our stay.
Johannes·6 दिन पहले