Casa del Agua

Location. Bed and bathroom

Juan·2 हफ़्ते पहले

“Una pausa con encanto en Guanajuato.”

The location, the view we had from the room, the tranquility of the hotel and the people who attended us were super kind and helpful, we would come back!!! :) The bed is fine but the quality of mattresses and pillows could improve.

Elizabeth·4 हफ़्ते पहले

Excellent location, clean, very comfortable, and the staff were super attentive.

Julia·एक महीने पहले

The place is great because it’s in a convenient spot, but the hot water takes a long time to arrive.

Luz·एक महीने पहले

“Gran ubicación, atención regular, sean muy específicos con lo que les gustaría”

The location, the lovely façade of the house, and the room’s size were all positives—very spacious and comfortable. The service was quite ordinary. From the moment we arrived, I asked if we could be moved to the best available room for the price, and they said that was the only option and escorted us there. When I specifically asked if a room with a view of the church was available, the staff member said yes, but the manager denied my request because we had already entered our room’s bathroom; a simple towel and a cleaning product could have solved it. It’s a matter of willingness. When possible, the guest should be satisfied. It’s about attitude and friendliness. That night, when I asked if the room I wanted had been sold (it was still available at 5 PM, so it was unlikely anyone would have taken it), another gentleman told me in a rough tone, “actually we’re full, and your payment is pending” (the card reader or terminal wasn’t working when I arrived). It was very sad and frustrating. When you stay for just one night at a place you may never return to, you naturally want the best experience possible. They have a lot to learn about customer service. The bathrooms didn’t drain properly.

Lorena·2 महीने पहले