“Very bad, never again”
The staff refunded us and let us leave without any trouble. They spoke English and understood our concerns. The food was disgusting and low quality at every option. We expected the main restaurant to be great, but it was a huge disappointment. They microwaved the chicken, which was still cold in the middle. They weren’t cooking with fresh food, which surprised us given the high prices. Part of our cancellation reason was that we were there for a birthday dinner; we had a sandwich for lunch and realized how terrible the restaurant was. We didn’t want to spend 26$ on another inedible, below‑average plate. Besides the receptionist who helped us, no one spoke English, which is fine, but they weren’t kind about our bad Spanish. They gave us dirty looks that made us uncomfortable and didn’t smile or greet us warmly. We were given the room early, which was nice, but the bathtub was full of cracks and quite gross for a spa bath. They charge ridiculous prices for the low standards and lack of maintenance. There were spiderwebs and hair all over the floors and ceilings. They sold a 35$ bottle of wine and champagne that you can buy elsewhere. What a joke in Ecuador! They were not even good brands. The immediate vicinity has absolutely nothing to do unless you have a car or book their activities. You can’t even enjoy a nice trail or something. Overall, we stayed 2 hours and were happy to leave. We would never go back because it’s not for tourists, it’s for locals. It is run down, busy, boring, with bad food and bad overpriced rooms. Also, the expensive bungalow rooms are in the middle of the parking lot!! Everyone can see you. It’s honestly terrible. The hotel nearby looked like a horror house, so we came to understand that things are simply not what they seem for accommodation here.
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