Hotel Portao Diaz

The breakfast was just fine, but the juice was terrible—it wasn’t 100 % orange juice, and the beacon was dry. I’m really disappointed with the standard: our room didn’t even have towels, so my husband had to call the receptionist to bring them. The two cups that were provided were not properly cleaned, and we didn’t even get Wi‑Fi. I feel cheated; the advertised quality is far from what we received. Thanks to the lady who helped us when we checked out—otherwise the service is very poor.

Zukiswa·2 हफ़्ते पहले

The bedding and towels were dirty, and there was no communication—taps, bathroom, and water were all problematic.

Vuyiseka·3 हफ़्ते पहले

“It was more than we expected for the short stay”

I appreciated that we could hang out at the pool area well into the night.

Emile·4 हफ़्ते पहले

“Did not stay due to the Absolutely Unacceptable Conditions”

The conditions were absolutely unacceptable – nothing matched the advertised photos. I booked based on those pictures and the reality was a nightmare: the bed linen was dirty, the pillowcases were so worn they were almost transparent, the bathroom was filthy, and the floors were grimy. The door locks were broken, raising serious security concerns, and garbage bags were left in the corridors, adding to the unhygienic feel. I left immediately, never staying a night, and chose to depart quietly to avoid confrontation. I later requested a refund but received no reply. It’s disappointing that guests rely on advertised photos only to find such a stark difference. Cleanliness, basic hygiene, security, and honest advertising should be minimum standards for any place accepting paying guests. I cannot recommend Hotel Portao Diaz, and a full refund is justified because the accommodation was not in a condition that would allow me to stay.

Anthony·4 हफ़्ते पहले

The place was a false advert – it looked nothing like the pictures, but the staff were friendly and the room wasn’t too bad. It was extremely hot. I had room 205 with no air‑con, no fan, no microwave, and they don’t cater, so you can’t even warm food; no microwave, no fridge – it feels more like a spot to get a bang and move on.

Smx·एक महीने पहले