“Velmi neprofesionální vystupování personálu.”
The spa is charming, with a small colonnade in the middle of the Jizera Mountains and clean mountain air. We tried to book the accommodation first by phone, but a receptionist told us it was full. After searching for available rooms on the website, we called again, and although the site showed rooms, the same receptionist admitted it. When we clarified that rooms were available and asked him to reserve, he angrily suggested we book through the website because his shift was ending soon. We were shocked by what can happen in such a large spa resort chain, and to avoid further issues with that person, we booked through the website. From reservation to checkout, there were many problems. We all felt that the staff were annoyed by our desire to stay for just one night. At check‑in, we were told breakfast was included and given passes for breakfast. The next morning, they asked us to return the passes because we apparently didn't pay for breakfast, and we could buy it for 280 CZK. No apology, just a statement that we could have kept it. They also offered no apology for the misunderstanding. The dinner we had at the hotel was also not warm. Overall, customer care was a zero.
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