“Severe construction noise instead of a relaxing family weekend – misleading assurances and very disappointing handling o”
The house and its spacious garden could have been a lovely setting for our family weekend. Unfortunately, the circumstances made it almost impossible to enjoy either. Just one day before arrival, we were informed about exterior painting work, with the explicit written assurance: “Your stay will not be disrupted.” The reality was completely different. From around 8:20 a.m., four workers operated extremely loud machinery, including a pressure washer, directly around the house and on the roof. The noise inside was so unbearable that normal conversations were almost impossible. The garden and main terrace were unusable as intended, workers were directly outside our windows, and we also experienced problems with the water supply. The host promised the work would finish by 4 p.m. It continued well beyond that time. What we found particularly concerning was the proposed compensation: the host offered us €250, payable only after three months. During our conversation, he also mentioned previous issues with guest reviews. We understood the delayed payment to be connected to the expiry of the review period. We had booked the property for a long-planned family birthday celebration, making last‑minute alternative accommodation practically impossible. We documented the disturbances with photos and videos. The lack of transparency and the handling of our complaints were unacceptable.
Romina·3 हफ़्ते पहले