“Reposting my review as I had 2 bookings”
I posted my review again because we had two bookings (the staff asked us to extend our stay since they couldn’t do it for us). It was close to the family member I was visiting. The cleaning staff were lovely, helpful and kind! Netflix, Disney Plus, etc. Hair straightener/hairdryer. The air‑con leaked, they said they’d fix it but didn’t; instead they told us to “just not use it” because it wasn’t summer anymore, even though there were random hot days during our stay. There were no soap/shampoo refills. The street was very loud, no soundproofing. We tried sleeping with the window open (because the air‑con was constantly dripping!!!) and it was just too loud (main road). Very dusty! Lamps/walls/sconces etc. No bin sorting system. The fridge would turn off when we left the room, leaving all our drinks and snacks to get warm. Only one room key for two people?! The air purifier was dusty/smelly/old? The 24/7 phone line was useless, nobody answered and we were left stranded at 1:30 am, unable to check in (despite multiple messages with hotel staff confirming we could check in later than usual). When we finally called again the next day, Korean telephone staff were extremely rude and unhelpful. They yelled at us over the phone to “call” because they didn’t want to help us. They wouldn’t let us check in late even though they said we could. All instructions were in Korean, the only sign in English told you to use Google Translate to figure out how to use anything. Overall a frustrating stay. I wouldn’t have stayed here but it was the only hotel in the area. I wouldn’t recommend it in general, especially to non‑Koreans, this hotel is NOT English friendly.
Zaklina·एक हफ़्ते पहले