“Feels like a scam”
Just ten minutes before my scheduled arrival, I got an email saying the AC in my room wasn’t working and that I would be moved to another property. When I got there, I was asked for my passport and told to wait. After 45 minutes, the staff still hadn’t given me an update. My travel companion tried to stay in a room without AC, but the hotel said that room wasn’t available. The only alternative offered was a different Red Planet hotel, which wasn’t at the location I needed for a meeting the next morning and was of noticeably lower quality. It seemed Red Planet had over‑booked this property and wanted to shift us to another location; we decided to find our own suitable accommodation instead. The staff were generally unhelpful, lacked basic customer‑service skills, and I would strongly advise against booking this hotel or any other Red Planet properties.
Jamie·एक हफ़्ते पहले