The Royal Sonesta San Juan

The Pool Bar was the only good part. Everything else—customer service, room—was trash. My room leaked; I woke up every day stepping off the bed into a pool of water. I called the front desk but got no response; the concierge sent maintenance the day before I left, who said it was because of a clogged AC and that it was fixed, yet the leak and flood persisted. The front desk showed no remorse when I checked out and I told them about the issue.

Shamala·एक हफ़्ते पहले

“Decepción total de la estancia. No volvería a hospedarme ahí!”

The hotel was nice. The price was high, the staff were somewhat unpleasant, and at the pool, even though no one was around, we were told we had to pay extra for being there; they charged us two tips in a single service and the front desk lady didn’t help at all! I left disappointed with the hotel’s service and hope they improve for the sake of guests.

Andres·एक हफ़्ते पहले

We spent four nights at the Royal Sonesta. The staff were great, the breakfast buffet was very good, and we really enjoyed the pool and drinks at the beach bar. We also liked their spa for facials and massages. However, there was an issue with the elevators while we were there; we had to use the service elevator on Sunday while they fixed it. The pool bar was closed on our last day too, not sure why, and no one in the pool area took orders. The spa was nice, but the lounge area for sauna and steam room is very small, so it gets tight if multiple people have booked a service. We were lucky and had it to ourselves most of the time, but I’ve seen much better spas, so I probably wouldn’t book a service there again.

Vivian·एक हफ़्ते पहले

“Great!”

Everything was absolutely fabulous!

Ashley·एक हफ़्ते पहले

“We enjoyed our stay.”

The facilities were great; we lounged on beach chairs and used umbrellas right on the beach and by the pool, and the gym was fully equipped so we hit it every day. The price was a bit steep.

Sandra·एक हफ़्ते पहले