Old Swan & Minster Mill

“Really nice stay in beautiful grounds.”

The location was beautiful and the rooms were unique. Nothing was wrong.

Ridgway·2 दिन पहले

“100% be visiting again”

The location was beautiful, and the rooms were beautiful.

Jones·2 दिन पहले

The location and facilities were good. The double rooms were quite small and very expensive, especially the restaurant.

Chloe·3 दिन पहले

“Somewhat dissatisfied”

I loved the location. The staff were lovely, very attentive and friendly. The hotel is classified as a luxury 4‑star, but I felt it didn’t quite meet those standards. The room was clean, nice but quite basic. Tea and coffee in the room were limited, especially breakfast tea. We dined at Old Swan the first night and enjoyed the food more than at Mill the next night. I understand hospitality is struggling right now, but I didn’t feel the meal at Mill offered good value for money, and being charged a service charge on my bill as a paying hotel guest, which I refused to pay, was unacceptable. I was also upset that a guest was allowed in the Swan during dinner and breakfast to watch comedy loudly on his phone, disturbing other guests, and the music in the background made it hard to talk with my partner. It’s slightly disappointing in colder weather to have to walk over to the pub for breakfast. Breakfast was limited; if you wanted a cooked breakfast it cost an extra £10 per day. The continental breakfast was very limited, and I’ve never been to a place where you don’t have a breakfast table—you had to order continental items, and any extra item cost extra. Shame; I would be reluctant to return.

Julie·3 दिन पहले

“Our initial room had a maintenance issue however quickly rectified and upgraded”

The location, setting, and multiple different options for walks, spa, and tennis were great. Nothing was wrong.

Stephen·5 दिन पहले