The room was decent and the front desk team were excellent when we arrived, showing professionalism and a warm welcome that left a positive first impression. The bed itself was uncomfortable, which affected my sleep quality. The daytime shift staff were disappointing compared to the front desk, repeatedly calling us in a bothersome way and rushing us to leave the room, which caused significant irritation and ruined the end of our stay. I wish the approach had been more respectful, flexible, and professional, especially since guests come to the resort seeking relaxation, not pressure at check‑out.
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