“Overall, a beautiful hotel with great potential.”
The breakfast offers an excellent variety of dishes, with a wide selection of fresh and beautifully presented food. Although lunch and dinner were not included in our booking, we tried the à la carte menu several times and were very pleased with the quality of the food. The beach area is another highlight of the hotel. It is clean, comfortable, well-maintained, and has security, which makes it a pleasant place to relax. Our room was cleaned daily, and the housekeeping team did an excellent job throughout our stay. I would also like to give special recognition to the hotel management team. Despite the initial issues we experienced with our room, the management made a genuine effort to resolve the problems and improve our experience. Their approach ultimately turned our stay into a very pleasant one. We were offered an upgrade to a beautiful room with a private pool, and the hotel staff were very helpful in assisting us with the move. Additionally, as we had a very late flight, the hotel allowed us to extend our stay in the room for a very reasonable additional charge, which we greatly appreciated. The management team deserves particular praise for their willingness to listen, find solutions, and make their guests feel valued. Their efforts made a real difference to our overall experience. In the end, we gave the hotel a fairly high rating because, despite some shortcomings, we genuinely enjoyed our stay. There is certainly still room for improvement, particularly when it comes to service efficiency and attention to detail. However, the management's commitment to guest satisfaction deserves recognition. We arrived at Tembo Kiwengwa Resort and were initially very impressed by the beautiful hotel. The grounds and facilities looked clean, modern, and stylish, and our first impression was very positive. However, during our stay, we encountered several issues that significantly affected our overall experience. First, there were a number of problems in our room, such as non-functioning lights and Netflix not connecting. Unfortunately, whenever we requested assistance, either nobody helped us or we had to wait an unreasonably long time for someone to address the issue. The level of responsiveness and problem-solving was disappointing. Another significant downside was the extremely limited complimentary drinking water allowance: just 0.5 litres per person per day. Any additional water had to be purchased from the restaurant. In our opinion, this policy should be reconsidered. We are staying in a country where drinking bottled water is essential, even for brushing our teeth. Providing such a small amount of complimentary water is simply not reasonable for a hotel of this standard. The overall service was also extremely slow. And by slow, we mean REALLY slow. Despite having a considerable number of staff members working at the resort, the waiting times for basic services were often excessive. The number of employees does not seem to translate into efficient or attentive service. Finally, and perhaps most importantly, the hotel is completely ALCOHOL-FREE. This is a major piece of information that, in our opinion, should be clearly communicated to potential guests before they make a booking. Such a restriction can significantly influence someone's choice of accommodation, and guests should not discover it only after arriving at the resort
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