“Overall, we enjoy our stay, and we will be back!”
The food is always amazing and the rooms are always clean!. We recently stayed at this location, and unfortunately, our arrival experience was a little disappointing due to our interaction with an employee named Roc. The tone and manner in which he communicated with us didn’t feel particularly welcoming or hospitable. At one point, while speaking with him over the phone, I explained that I was in the process of pulling up my reservation confirmation, only to be met with, “I’m waiting for the confirmation number.” I understand that he needed the information, but the way it was communicated came across as impatient and unwelcoming. Unfortunately, this put a bit of a damper on our arrival, as first impressions really do set the tone for a stay. Thankfully, the rest of the weekend was a much better experience, and the other staff members we encountered were incredibly kind and welcoming. I want to emphasize that this was our first experience like this at this location, and it certainly wouldn’t discourage us from staying here again. We would absolutely love to return. I just hope that moving forward, a little more warmth and hospitality can be extended to guests from the very beginning of their stay
Aliyah4 दिन पहले