“It was gross and hairy.”
We booked two nights for $297 but left early because of cleanliness problems and poor handling. The first room wasn’t clean, so we had to switch rooms. In the second room, I found about 12 hairs between the sheets. I asked for new bedding, but instead someone brought us clean sheets and I had to change the bed myself after midnight, which was inconvenient. We stayed that night but checked out the next day. The hotel refunded the night we didn’t stay, but only offered a $20 credit for the night we did stay. When I called later, I was told I had supposedly declined other options and volunteered to change the sheets myself, which is false. No one offered to change my bedding. Mistakes happen, but clean bedding is a minimum, especially at a Marriott. The $20 credit was disappointing, and the misrepresentation was even worse. I expected better from SpringHill Suites and would not recommend it.
Adriana4 हफ़्ते पहले