“Disappointing stay, poor accommodation and even poorer customer service from management.”
I was extremely disappointed with my stay. I had requested a twin room because I was sharing with a work colleague, but we were given a double bed instead. The only alternative offered was for me to sleep on a spare mattress on the floor. No apology, discount, or compensation was provided. When I raised the issue with Charles, the manager, he responded in a rude, defensive, and unprofessional manner, even accusing me of blackmail simply because I said I would report the matter and share my experience. Instead of taking responsibility and trying to fix the problem, I felt blamed for making a legitimate complaint. It is completely unacceptable to expect a paying guest to sleep on a mattress on the floor and still pay the full price.
Joe·3 हफ़्ते पहले