“Suite gebucht - in besserer Abstellkammer untergebracht”
Other than the location, there was nothing. We booked a suite that included a living room with a sofa bed, a bedroom, and a bathroom. Upon arrival we were given a 12 qm room with a “double bed” sized 1.35 m × 1.90 m, a very small bathroom, and a small balcony. According to the hotel’s floor plan we received the smallest room on the entire floor. When we complained that this was not the suite we booked, we were told it was a suite because of the balcony and that we had not paid anything yet, so we could look for something else if we didn’t like it—mid‑high season on a Saturday night, of course, that was not possible, so we had no choice but to stay one night. The next morning we spoke again with the owner about the situation and demanded that he give us the booked suite. He again insisted that the room we had was the booked suite. When he realized we would not accept it, he escalated the situation, which ultimately led to him canceling the booking and kicking us out of the hotel. The only positive: he did not charge us for the mini‑room. The way he escalated the situation and the speed with which he carried out the cancellation suggests this may not be the first time someone books a suite, is placed in a poorer room, and does not accept it. It’s also interesting that a few hours after our departure a “suite” could be booked again in the previously fully booked hotel.
Rainer·3 हफ़्ते पहले