Holiday Inn Express & Suites Springfield by IHG

The room and bathroom were not clean

Barritt·5 दिन पहले

“Horrible. Not clean will never stay there again”

The staff was great, but we had to switch rooms because of bugs on the walls, mildew in the shower, and a shower head that fell off.

Luciana·2 हफ़्ते पहले

“Huge dissatisfaction usually holiday inns r fine”

One of the four desk clerks was helpful and kind, but everything else was terrible. They kept saying it was my first day so I didn’t know, and I found two spiders in the room. The bed was hard, as everyone in our party confirmed. I reported a phone that didn’t work repeatedly, but it was never fixed. I had to walk down to the desk for any needs. We ran out of toilet paper and it took over an hour for them to find any. I had to call the manager, who promised a full refund because everything was so bad. I will not book a Holiday Inn again. The water was the worst, and they know it from multiple people and have not fixed it; everyone was discussing the water at breakfast, asking each other about it. The morning after checking, the desk clerk was asleep with his head on the desk and a hoodie over his head. They said the water had added salt, making the showers slick and two people in the hotel fell. This was on the same morning and we heard about it at breakfast. It left residue on skin and hair. I specifically asked for the room to be cleaned daily, but that never happened. I had to chase down towels daily. When I asked for toothpaste, they didn’t have any.

Barbara·एक महीने पहले

Breakfast was good, but our air conditioner made awful noise, and because the hotel was completely booked we couldn’t switch rooms.

Susan·एक महीने पहले

Neat and clean. Bathroom needs refreshing

Kenneth·एक महीने पहले