“DO NOT STAY AT THIS HOTEL”
Whenever I raised my concerns, the staff simply said they would consult their manager or the hotel group. However, I never received a proper response, a satisfactory explanation, or any meaningful compensation. To make matters worse: My room key card repeatedly malfunctioned, making it inconvenient to use the elevator. Although I was told that housekeeping would be provided throughout my three-night stay, my room was never actually cleaned. They simply delivered fresh towels. The hotel failed to provide basic services while refusing to take meaningful responsibility for the inconvenience caused to its guests. Their handling of these issues speaks volumes about how little they value their customers. Final verdict I would NEVER stay at this hotel again, even if they offered rooms at half the price. The tiny rooms, lack of Wi-Fi, unresolved concerns about personal data security, poor housekeeping, malfunctioning key cards, inadequate compensation, and complete refusal to offer refunds made this an absolutely unacceptable experience. Save yourself the frustration and stay somewhere else. Whenever I raised my concerns, the staff simply said they would consult their manager or the hotel group. However, I never received a proper response, a satisfactory explanation, or any meaningful compensation. To make matters worse: My room key card repeatedly malfunctioned, making it inconvenient to use the elevator. Although I was told that housekeeping would be provided throughout my three-night stay, my room was never actually cleaned. They simply delivered fresh towels. The hotel failed to provide basic services while refusing to take meaningful responsibility for the inconvenience caused to its guests. Their handling of these issues speaks volumes about how little they value their customers. Final verdict I would NEVER stay at this hotel again, even if they offered rooms at half the price. The tiny rooms, lack of Wi-Fi, unresolved concerns about personal data security, poor housekeeping, malfunctioning key cards, inadequate compensation, and complete refusal to offer refunds made this an absolutely unacceptable experience. Save yourself the frustration and stay somewhere else.Whenever I raised my concerns, the staff simply said they would consult their manager or the hotel group. However, I never received a proper response, a satisfactory explanation, or any meaningful compensation. To make matters worse: My room key card repeatedly malfunctioned, making it inconvenient to use the elevator. Although I was told that housekeeping would be provided throughout my three-night stay, my room was never actually cleaned. They simply delivered fresh towels. The hotel failed to provide basic services while refusing to take meaningful responsibility for the inconvenience caused to its guests. Their handling of these issues speaks volumes about how little they value their customers. Final verdict I would NEVER stay at this hotel again, even if they offered rooms at half the price. The tiny rooms, lack of Wi-Fi, unresolved concerns about personal data security, poor housek
Donghyukएक हफ़्ते पहले