KIORI Exec Muromachi

“Great place to stay in Kyoto”

The staff were very helpful, the rooms and lobby were clean, and the central location was perfect. Ansita and Angena were incredibly friendly and assisted with everything we needed in Kyoto. I’ll stay here again if I return.

Berkay·4 दिन पहले

“vous réservez pour trois personnes, préparez-vous : la troisième dormira par terre. L'hôtel s'en moque complètem”

Nothing positive. The experience was absolutely deplorable. I strongly advise against this place, especially for families. I don’t understand how they can offer three‑person rooms when they are clearly designed for a maximum of two. I booked and paid for a room for three, but upon arrival we found a tiny room with only a double bed. No extra bed was possible and no suitable solution was offered. My son had to sleep on the floor! The most scandalous part was that when I reported the issue, the suggested solution was to leave the hotel in the middle of the night and find another place myself. With two children, after a trip, and with my reservation already paid, this was simply unacceptable. After several complaints and the intervention of someone, we were finally offered to change rooms the next day, but again no real solution: a room with two single beds for three people. The problem was never truly resolved. The rooms are far too small and their layout does not allow three people to stay comfortably. It is unacceptable to market three‑person rooms when they are clearly only suitable for two. I do want to thank a receptionist who was particularly kind and helpful. When my son got lost in Kyoto, he provided invaluable assistance and showed great humanity. He truly deserves recognition beyond the rest of the establishment. Unfortunately, this individual kindness cannot erase the deplorable management of our booking. I consider this experience unacceptable.

Soukaina·5 दिन पहले

The location is great, the staff are very friendly, and the rooms are nicely furnished and spacious. Nothing else to note.

Alex·5 दिन पहले

The reception and the staff’s constant desire to do well showed a real sense of service. The room was well designed with comfortable bedding, situated in a quiet area close to the center and about 10–15 minutes from Gion. The lack of an exterior window was a surprise at first, but overall it was very good. The bathroom in the room was a bit cramped.

Xavier·5 दिन पहले

“快適に篭れるホテル”

The room was compact but clean and well maintained. The mattress quality was good and comfortable. The downside was that the room faced the street, so the sound of cars outside was somewhat noticeable at night.

Mie·6 दिन पहले