“Es könnte so schön sein...”
Close to Waikiki, the beds were very comfortable and the management fixed problems quickly. After an initial room change, a sorry basket with a written card, sweets and drinks was brought to us, and at check‑out we received a credit for the deficiencies. Unfortunately it was very noisy; the elevator could be heard from the room and street noise was also noticeable. The staff seemed annoyed. Only valet parking was available, but with just one attendant, wait times for the car were unpredictable, sometimes almost 30 minutes. When we mentioned this, employee A replied, “You do realize we have other guests?” – yes, still you shouldn’t make guests wait that long. The rooms were also not well maintained; we had to change rooms because of cockroaches, only to find them again in the new room on the morning of departure, so we caught them and brought them to reception because we felt we weren’t believed. These issues ruin a hotel that otherwise looks beautiful and is well located.
Sabrina·2 हफ़्ते पहले