Reserva Real by Harper

The hotel is thorough, the staff are attentive, and the rooms are comfortable, but there is no on‑site restaurant.

Johanna·एक हफ़्ते पहले

“Famalie Vacation”

Getting to where you want is easy, but there was no hot water in my room for four days before I could switch rooms, I was overcharged on my credit card, and when I complained nothing was done; they blamed the currency change from peso to dollar and still did nothing, leaving the customer at a loss.

Edszuvienne·4 हफ़्ते पहले

The facilities were excellent.

Raul·एक महीने पहले

The location was great and the price‑to‑quality ratio felt right, but after I asked for a room change because of the noise I ended up waiting two nights without any action.

Liliana·एक महीने पहले

“pésima experiencia poca colaboración del gerente, grosero y sin modales.”

The experience was awful: thefts in the room and total lack of protection from management. My stay at the hotel was terrible. On 14 August, we were robbed of a gold chain in our room while we were on a tour. That same day, another guest had a gold ring stolen. We learned that the cleaning staff had only been working there for a week. The worst part was the attitude and lack of cooperation from management: rude service and no help. The manager refused to cooperate at every turn. To file a formal complaint with the DICRIM, the Tourism Police (POLITOUR) require hotel staff to be present, and they refused to accompany us or facilitate the process. We were charged $79 USD extra for my friend’s stay with no service or supplement. After reporting the theft, the treatment worsened dramatically: they stopped cleaning the room and even refused to provide toilet paper. Don’t be swayed by positive reviews or the hotel’s category. The service is deplorable and there are no security guarantees. Advice for future guests: don’t bring valuables and think twice before staying here.

Gustavo·2 महीने पहले