“Cobrança indevida e tentativa de cobrar 3 diárias”
I was upset about an unjust charge at checkout: the front‑desk lady tried to bill me for three nights even though I arrived on the 7th before check‑in time and left on the 8th before 11 am, within the correct period; I had already paid two nights, as shown by receipts and credit‑card statements, which I had kept. She claimed it was a system error and that only the manager could resolve it, but the manager was traveling. After showing my receipts, she insisted I should have paid a half‑night, yet the hotel had told me I had paid for two nights. The hotel agreed to refund me a half‑night, and I’ll wait for their reply, though the embarrassment of being asked to pay for a third night is irreparable. I’ve never had a similar issue before.
Joãoएक हफ़्ते पहले