TownePlace Suites Austin Northwest by Marriott

Parking wasn’t to my liking.

Cooper·एक महीने पहले

“Excellent”

It was very nice, clean and comfortable

Pamela·एक महीने पहले

“Very comfortable stay”

The location was good, and there were no negatives.

Mcfadden·2 महीने पहले

“Unauthorized entry into my room despite a Do Not Disturb sign, shifting excuses, no accountability, and unclean HVAC uni”

The location was fairly convenient, but the biggest problem was that staff entered my room even though I had a Do Not Disturb sign on while I was away. No housekeeping took place, yet my room was still accessed, which is a clear breach of privacy and hotel rules. Instead of taking full responsibility, the responses I received were shifting and inconsistent explanations. I only managed to speak with the General Manager, who was courteous and respectful, and I appreciate that, but politeness is not the same as handling the situation properly. Even after I reported that my ring was missing and said I was still figuring out what else had been taken because several belongings had been moved, I was later told there was “nothing to report as specifically missing at this time.” That was hard to accept since I had already identified a missing item and needed more time to inventory accurately. When I called again to say the AirTag from the missing item was still showing as on the hotel property and asked for it to be addressed, I was told it would not be handled until the next day. I understand one person can’t handle everything alone, but being transferred repeatedly, sometimes mid‑sentence without even being told who I was speaking with, only added to my frustration and made it feel like no one was taking ownership. To make matters worse, my missing bag still hasn’t been recovered.

Lenoir·3 महीने पहले

“I will stay here again in a heartbeat”

Everything was perfect, nothing was lacking.

Kennesha·3 महीने पहले