The location, view, orderliness, and options at the hostel made us feel like a hotel, though the stay was too short for us to return soon. The reception service was a major flaw, especially the lack of accessibility in WhatsApp communication with customer service. They respond, but with unacceptable delays and sometimes ignore or don’t reply. There was no accessibility for deaf customers, for example, as we experienced. It’s a shame. It lowers the rating compared to the positive impression of the place, its comfort, and the services it offers.
Daniel3 महीने पहले