We couldn't even say anything because we never actually stayed. We arrived 30 minutes before the 3 pm check‑in and the place was clearly still occupied by the previous guests—used bedding and towels were left on the bed. We spent the day elsewhere and returned in the evening to find it still unclean. After calling the after‑hours contact, someone finally answered and came out quickly. At first they offered just clean bedding so we could change the sheets ourselves, which we found unacceptable. They then gave us a cabin for the night that was clean and suitable, but that was not what we had booked or paid for: we wanted to sleep on an old double‑decker bus. We would never have booked or paid for the accommodation we actually received. We therefore request a full refund. Thanks, Darren
Darren3 हफ़्ते पहले