Parking was listed but none were available – absolutely disappointing! I was really let down by this hotel. The description explicitly states that parking exists, so that’s why I counted on it. When I arrived at the hotel at night, I discovered no parking was available. I ended up standing in the middle of the night in Saarbrücken, a city I know nothing about, and had to find a parking garage on my own. Then I had to walk back to the hotel in the dark. That’s simply unacceptable! If a hotel says parking is available, I expect it to actually be so, or at least to be clearly warned that it may not be guaranteed. Especially when arriving at night, this situation is incredibly annoying and unnecessarily stressful. Had I known beforehand that I’d have to arrange my own parking, I would have planned my trip differently. For me, this is a clear deception on an important booking criterion. I expect a hotel’s description to be accurate and reliable. Unfortunately, this left a very bad first impression and an experience I definitely don’t want to repeat.
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