When we arrived, we were a bit taken aback by how small the room was, yet we spent only one night there and felt no real discomfort. Cleaning was excellent, and the front‑desk staff were very pleasant. The real issue came when I had booked a morning airport transfer via Booking, thinking it would be more reliable than the hotel’s own option; the driver never showed up, and we waited an hour outside in the cold. The staff noticed my anxiety and offered help, calling the driver who turned out not to be a driver at all but the director. I asked for a taxi, and the front desk arranged one that arrived in 10 minutes, arrived quickly, and, best of all, was free even though the transfer normally costs money. We’re very grateful for that gesture.
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