My family and I stayed at this property four times a year because of ongoing medical appointments. The location is excellent, and the surrounding area is safe and convenient. Unfortunately, our experience with the front desk staff, especially an employee named Jalynn Sheeted and the manager on duty at the time, was deeply disappointing and unacceptable. Jalynn’s conduct toward my husband and me was disrespectful, degrading, and made us feel as though we were being treated differently because of our race. Even more concerning was that my young daughter, who had just finished chemotherapy, was also subjected to this unacceptable behavior. We weren’t the only guests who encountered difficulties with this same receptionist that day; several other guests also experienced unpleasant interactions and had to deal with similar treatment. This raises serious concerns about the level of professionalism, accountability, and customer service at the front desk. It was far more than a customer service issue; it was an extremely distressing experience that left our family feeling humiliated, disrespected, and discriminated against. Every guest deserves to be treated with dignity, fairness, and respect, regardless of their race or personal circumstances. I sincerely urge property management to take this complaint seriously, conduct a thorough investigation into the incidents that occurred that day, and review the conduct of both the receptionist involved and the manager on duty. Appropriate corrective action and additional staff training should be implemented to ensure no other guests are subjected to this kind of treatment. Management should also take steps to handle discrimination complaints appropriately and treat all guests equally. Based on what we experienced, I cannot recommend this property, and my family and I will not be returning.
Lilianएक हफ़्ते पहले