Residence Inn by Marriott Grand Rapids West

The room was dirty, had no air conditioning, no TV, and no power; after I had to work on the fuse box I finally got one fuse to work. No maintenance was on site. I was promised a full refund but never received it. The manager was rude and took a week to call me back. I have stayed there for 3 years and now under new management I will never go again, and I have warned everyone I referred not to go there. I spent most of the night in the lobby because the room was so hot.

Debbie·3 हफ़्ते पहले

This was the worst hotel I’ve ever stayed in. It was filthy—bare spots on the floor where the carpet should be, peeling walls, and no maid service even after asking twice. The building constantly smelled of weed smoke because people smoke there, and I even saw a drug deal in the parking lot. Don’t ever stay here.

Burdo·एक महीने पहले

SO SPACIOUS!!!! It’s definitely worth the money.

Isabella·एक महीने पहले

The place was very nice and clean.

Joanne·2 महीने पहले

The staff were very friendly, but the shelf in the bathroom was broken so we couldn’t put anything on it, and the shower curtain wouldn’t stay close because the rod was broken; we also found the maids’ dust rag under one of our pillows.

Lois·2 महीने पहले