Every year I travel to Istanbul twice, and this was the worst hotel I've ever stayed in. The staff behaved disrespectfully and indifferently; when I asked for anything, they often replied rudely. I was especially disappointed by the young receptionist—though I can’t recall his name, he was inexperienced and arrogant, more interested in chatting with friends than attending to guests. The only bright spot at reception was Mr. Muhammed (or Mehmet); I’m grateful for his friendliness, smile, and helpfulness. The hotel didn’t even have a pair of scissors at the front desk. The cleaning staff repeatedly brought us dirty towels and bed linens, and our room was never cleaned at all; I had to sweep the dirt off the floor myself. I do want to thank the restaurant staff on the basement level—they were all wonderful people and left a very positive impression. I cannot recommend this hotel based on my experience. I hope the management takes this feedback seriously and works harder to improve guest satisfaction and respectful treatment in the future.
Hasret4 दिन पहले